📜 TERMS AND CONDITIONS OF USE
Last updated: December 2025
I. 🧾 General Information
These Terms and Conditions regulate the general use and purchase of products through the website www.besonline.es, owned by 5 ELEMENT BES SPAIN S.L., VAT ID B93624328, with registered address at Avda. La Resina 70, 29689 Estepona (Málaga), Spain (hereinafter referred to as “BESONLINE”, “we”, or “the Company”).
Accessing and using the website, as well as purchasing products offered on it, implies full and unconditional acceptance of these Terms and Conditions of Use. If the User does not agree with these conditions, they must refrain from using the Website.
II. 👤 User Status
A “User” is any individual or legal entity who accesses, browses, or uses the Website. To make purchases, the User must register or provide accurate, complete, and updated information.
By placing an order, the User declares that they are over 18 years old and possess legal capacity to enter into contracts through the Website and accept these Terms and Conditions.
III. 🛍 Purpose of the Website
Through www.besonline.es, BESONLINE offers the online sale of professional hair cosmetics, treatments, and colour products, along with information regarding product characteristics, prices, and delivery conditions.
Information displayed on the Website (such as descriptions, prices, images, or availability) is indicative and may be modified by BESONLINE at any time, without affecting purchases that have already been confirmed.
IV. 🧾 Purchase Process
To place an order, the User must follow the purchase steps enabled on the Website, selecting the desired products and completing shipping and billing information.
Before completing the order, the User will have access to the summary, including:
- Selected products
- Quantities
- Total price (including taxes and shipping costs, if applicable)
The order will be considered completed once payment is executed and the User receives an order confirmation email. This confirmation does not constitute automatic acceptance if errors are found regarding pricing, stock, or incorrect data.
V. 💳 Prices, Payment and Invoicing
Product prices are shown in euros (€) and include applicable taxes in Spain, unless stated otherwise. Shipping costs, when applicable, will be displayed separately prior to checkout.
The available payment methods will be displayed on the Website and may include bank cards and/or secure payment platforms.
The User agrees to provide valid and authorised payment data. BESONLINE does not store full credit card information, as it is processed exclusively by secure third-party service providers.
For nominative invoices, the User may voluntarily provide tax identification data, including DNI/NIE/Passport, which will be processed in accordance with our Privacy Policy.
VI. 📦 Shipping, Delivery and Returns
Specific terms regarding delivery times, shipping costs, service areas, and the return policy are available at:
If there is any inconsistency, the terms stated on the above page shall prevail over these Terms.
VII. 🧴 Products, Images & Availability
BESONLINE makes reasonable efforts to ensure accurate product descriptions and images. However, colours and tones may vary depending on the User’s device and screen configuration.
All orders are subject to stock availability. In the event of total or partial unavailability, BESONLINE will offer alternatives such as replacement, partial refund, full refund, or delayed delivery.
VIII. 👩⚕️ Professional Use of Products
Many products offered on the Website are intended for use by professional hairdressers. The User is responsible for using products correctly and, when applicable, in accordance with professional training.
BESONLINE shall not be liable for damages arising from inappropriate, negligent, unprofessional or contrary-to-instructions use.
IX. 🔐 Personal Data Protection
The processing of personal data provided by the User (including name, contact details, shipping addresses and fiscal identification data) is governed by our:
The use of cookies and similar technologies is regulated separately in our:
X. 📎 Intellectual & Industrial Property
All Website content (texts, images, logos, trademarks, designs, source code, etc.) belongs to BESONLINE or to duly authorised third parties and is protected under intellectual and industrial property laws.
Any reproduction, distribution, modification, public communication or unauthorised use is strictly prohibited without prior written consent from BESONLINE or the respective right's holder.
XI. 🚫 Prohibited Use
The User agrees not to use the Website to:
- Perform illegal actions or violate regulations
- Introduce malware, viruses or harmful code
- Misrepresent identity or impersonate third parties
- Violate intellectual property or data protection rights
BESONLINE reserves the right to suspend or block access to Users who violate these provisions.
XII. ⚠️ Limitation of Liability
BESONLINE does not guarantee uninterrupted operation of the Website, though reasonable efforts are made to ensure availability.
To the extent permitted by law, BESONLINE shall not be liable for:
- Indirect or consequential damages derived from the use or inability to use the Website
- Errors or omissions in the Website’s content
- Decisions made solely based on Website information
XIII. ⚖️ Applicable Law & Jurisdiction
These Terms shall be governed by Spanish law. Any dispute arising from the access or use of the Website shall be submitted to the Courts of Estepona (Málaga, Spain), unless consumer protection regulations mandate another jurisdiction.
XIV. 📝 Changes to Terms and Conditions
BESONLINE may modify these Terms at any time. Updated versions will be published on the Website and shall apply from the time of publication.
Continued use of the Website after modifications implies acceptance of the updated Terms.
XV. 📩 Contact
For questions related to these Terms and Conditions, the User may contact us at:
📧 Email: info@besonline.es
📍 Registered address: Avda. La Resina 70, 29689 Estepona (Málaga, Spain)